Refund policy

Returns
Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.

Hygiene notice — please read: For health and safety reasons, intimate and personal items cannot be returned or exchanged once they have been opened, unsealed, or used. This applies unless the item arrives defective or damaged. Please choose carefully.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original, unopened packaging with all original accompanying items. If the original packaging is unavailable, pack the item securely in a replacement box so it's well protected. The return address varies by product and will be included on the return label.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

Refunds
Once your return is received and inspected, we'll email you to confirm we've received it and to notify you whether your refund is approved or rejected. If approved, your refund is processed and automatically applied to your original method of payment within 3 business days.

Late or Missing Refunds
If you haven't received a refund yet, first re-check your bank account. Then contact your credit card company — it may take time before the refund is officially posted. Next, contact your bank, as there's often processing time before a refund appears. If you've done all of this and still haven't received your refund, contact us at care@himhive.shop.

Return Shipping
You're responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from it. Depending on where you live, the time it takes for an exchanged product to reach you may vary.

Damaged or Defective Items
If your item arrives damaged or defective, email care@himhive.shop within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund at no additional cost to you.