Return & Refund Policy
Himhive Return & Refund Policy
We stand behind the quality of our products. If something isn’t right with your order, here’s how we can help.
Returns
Because our products are intimate in nature, hygiene and safety come first: items that have been opened or used cannot be returned. Unopened products in their original sealed packaging may be returned within 7 days of delivery.
Refunds
Once your return is received and inspected, your refund will be processed within 5–7 business days back to your original payment method.
Damaged or Defective Items
If your product arrives damaged or defective, contact us within 48 hours of delivery with photos and we will send you a free replacement. This applies even if the item has been opened, as defective items are the exception to our hygiene-based return restrictions.
Non-Refundable Items
- Items purchased during clearance or promotions are final sale.
- Items purchased with discount codes are final sale.
How to Start a Return
Email us at care@himhive.shop with your order number and the reason for your return. Our team will reply with the return address and next steps.
Himhive is operated by Rocket Happy Ecommerce LLC, 1942 Broadway St Ste 314C, Boulder, CO 80302, United States.
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Track Your Shipment
Use your tracking ID from the shipping confirmation email to see live delivery updates.
Track on 17TRACKHaven't received your tracking ID yet?
Orders are usually shipped within 5 business days of placing your order. Sometimes there may be a slight delay due to high order volume. Once shipped, you'll receive your tracking ID via email.
If it's been more than 5 days, reach out to us at care@himhive.shop and we'll get back to you right away.